Billing details

First name *

Last name *

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Country / Region *United Kingdom (UK)

Street address *

Apartment, suite, unit, etc. (optional)

Town / City *

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Postcode *

Phone *

Email address *

Ship to a different address?

First name *

Last name *

Company name (optional)

Country / Region *United Kingdom (UK)

Street address *

Apartment, suite, unit, etc. (optional)

Town / City *

County (optional)

Postcode *

Order notes (optional)

Are you eligible for VAT Exemption?

No
Disability VAT Exemption
Charity VAT Exemption

VAT Exemptions

You must be sure of your eligibility for VAT relief before completing the declaration.
Click here to view our VAT exemption page if you are not sure

Name of person to which VAT exemption applies (optional)

of (full address) (optional)

Reason for VAT exemption (optional)

signed (optional)

date (optional)

disability_flag (optional)

Charity VAT Exemption

You must be sure of your eligibility for VAT relief before completing the declaration.
Click here to view our VAT exemption page if you are not sure

Charity name/address (optional)

no (optional)

Charity registration number (optional)

no (optional)

Your order

Test Product 5 Quantity: 8

£0.08

Subtotal	£90.08
Shipping	Flat rate: £50.00
Total	£140.08 (includes £15.01 VAT)

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Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.

Terms Conditions & Returns

All of our products carry at least a 1 year manufacturers warranty.

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Delivery & Postal Charges for Uk Mainland Only

All orders received by 3pm will usually be dispatched to you on the same working day. Our standard delivery service will take between 1 – 2 working days( for UK mainland deliveries). We cannot be held responsible for any delays caused by Royal Mail.

Please contact us for postal charges if you are out with the UK Mainland.

If for any reason your goods are out of stock, we will notify you as soon as possible. Scooters and larger items will normally be with you in under 3 days. All goods must be signed for and any damage reported to us within 24 hours.

Returns and Refunds

You will be liable for the cost of returning any purchased items back to us. Please ensure you keep proof of posting and ensure the item is insured for loss or damage.

1. Contact us as soon as possible [email protected] and advise us what you have purchased, when this item was purchased and what the problem is. We will then send you a Returns Form that you will have to complete and send back to us together with the goods.

2. Print the Returns Form and return it to us together with the goods.

Please contact our after sales line or e-mail for any advice. Failure to include the relevant Returns form may delay the refund or the goods replacement process. Any items sent back must be unused & as new condition (unless used and under warranty) and the security or Warranty labels must not have been tampered with. All items will have to be sent back within 14 days of receiving goods (on new products). Any goods sent back as faulty will be tested and if deemed to be working will be returned at your expense.

RETURNS ADDRESS of items/ goods:

Nithsdale Wheelchairs

Mossville, Glasgow Road, Sanquhar, Dumfriesshire, DG4 6BZ

All items will have to be sent back within 7 days of your received returns number & Returns form. We will issue you with a replacement part or product if the item is deemed to be faulty. If you purchased the wrong item and no longer require you will receive a refund for the cost of the part only. Please contact us on 01659 505 72 if you require assistance. We are always here to help and resolve any issues.

Please ensure that to keep proof of posting and ensure the item is insured for loss.

We reserve the right to charge for repairs / replacements to any damaged products returned to us and may refuse any products not returned in their original condition.

If for any reason we have sent you wrong parts in error we will fully refund any postage costs en-cured by yourself.

If the goods look or you believe them to be faulty do not try and fit or use your goods. Contact us within 24 hours of receipt of your goods and advise us of there condition. Items will have to be returned to us within 14 days of your original delivery date. We will not be responsible for parts that are damaged during fitting and advise that you use a qualified insured mobility service engineer.

The goods must be returned to us in their original as new condition with all of the accessories and packaging. Items that have been used, installed or damaged in any way will invalidate our offer.

Items that are non stock and are ordered in especially are non-refundable unless faulty.

Damaged Packaging

If you have received a delivery and the packaging is damaged you will have to sign the delivery note “DAMAGED & NOT EXAMINED” Check the goods inside the package and advise us of any damage within 24hours by phone or e-mail. Any item found damaged within a package will then be uplifted by us and a replacement made.

You will be required to return the product with all its original inner & outer packaging be unused and in an undamaged condition.

Your statutory rights are not affected.

Lost in Post Policy (UPDATED 31/10/2017)

LOST IN POST POLICY - RECORDED DELIVERY ROYAL MAIL

If 15 working days have passed since your order was SHIPPED and the tracking number shows no attempt has been made at delivery we will Re -ship your order within 2 working days UK Mainland only. (ROYAL MAIL LOST IN POST POLICY)

Warranty

All products supplied by us are guaranteed against manufacturing defects in materials and workmanship. In the event of a defect arising under the warranty the product must be returned to our premises for repair in the original packaging. This is in addition to and in no way effects your statutory rights. You will personally be responsible for the return delivery including any delivery costs to us.

I have read and agree to the website terms and conditions *

Declaration for VAT Relief

If you or the person you are buying on behalf of is eligible for VAT Relief please copy and paste an option from the list below.

Alzheimers
Amputee
Angina
Ankylosing Spondylitus
Arthritis
Ataxia

Bronchiectasis
Cancer
Cerebellum Ataxia
Cerebral Palsy
Cerebral Vasculitis
Chronic Arthritis

COPD
Degenerative Spine
Dementia
Diabetes
Diverticulitis
Emphysema

Epilepsy
Fibromyalgia
Fucntional Movement Disorder
Lymphedema
Motor Neuron Disease
Multiple Sclerosis

Muscular Dystrophy
Myelitis
Oedema
Osteoarthritis
Osteoporosis
Parkinson’s

Partially Sighted
Peripheral Vascular Disease
Pneumonia
Polymyositis
Pulmonary Fibrosis
Pulmonary Hypertension

Respiratory Failure
Rheumatism
Rheumatoid Arthritis
Scoliosis
Spina Bifida
Spondylitis

Stenosis
Stroke

By selecting one of the VAT Relief Exempt choices you agree to the following:

You are a registered charity, are chronically sick or disabled or the products are being purchased on behalf of an individual who is chronically sick or disabled.
The product being supplied by Nithsdale Wheelchairs is for personal or domestic use.
You claim that the supply of the product is eligible for relief from VAT under the VAT Act 1994.

If you need further clarification please feel free to contact the team at any time on 01387 266 883 and a member of our team will gladly be of assistance to you.